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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17925
Experience:  5 years as Network Admin, 10+ years of IT support
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A screen popped up saying my computer had a virus and I

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A screen popped up saying my computer had a virus and I should call this number -***-***-****. The person answering the phone didn't give his name and said he was from Mountain View California. He sounded like he was Indian or Pakistan. Do I have to be concerned with this?
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Its a dell Precision 390
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just let me know if I've been hacked and what should I do.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

The company that you called is a scam company pretending to be associated with Microsoft and they are not.

Usually, if you restart your computer, the popup will go away and you can continue to use your computer since you did not allow them access. If you would like, I can connect to your computer to make sure it is safe and there are not any other issues on it.

Josh and 4 other Computer Specialists are ready to help you
Customer: replied 7 days ago.
I will shut down my computer and see how that works Thanks

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