For Online Computer Support, Ask a Computer Technician
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Can you go to the computer and log into that email with the password ***** think it is
and verify that you can get in with the info you are entering?
Please do not do this on the phone. Try it on the pc first and reply back with results.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Ok, thank you. Are you going to your apple store that is not accepting the password?