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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to download an app on my iphone6 and when I

Customer Question

I am trying to download an app on my iphone6 and when I enter my password ***** does not recognize it. I have changed my password ***** my email account. Why isn't my phone recognizing my email or password?
JA: Just to clarify, what email service provider are you using for this account?
Customer: google
JA: Have you installed any updates recently?
Customer: yes I am up to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: i am trying to download an app on the phone and my computer
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

Can you go to the computer and log into that email with the password ***** think it is

and verify that you can get in with the info you are entering?

Please do not do this on the phone. Try it on the pc first and reply back with results.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 month ago.
windows 10
Expert:  Isaac Franklin replied 1 month ago.

Can you go to the computer and log into that email with the password ***** think it is

and verify that you can get in with the info you are entering?

Customer: replied 1 month ago.
VERIFIED
Expert:  Isaac Franklin replied 1 month ago.

Ok, thank you. Are you going to your apple store that is not accepting the password?