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Josh, Support Specialist
Category: Computer
Satisfied Customers: 17950
Experience:  5 years as Network Admin, 10+ years of IT support
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Some apps were removed from the Start menu by right-clicking

Customer Question

Some apps were removed from the Start menu by right-clicking and Removing. However this does not remove the app, it cannot be reinstalled as is says it is already installed. Cannot download from Store as it is already installed (it isn't). Cannot use netplwiz to remove and replace. Help. Win10 1703 Build 15063. Help
JA: How much experience do you have with this particular machine?
Customer: Complete
JA: Have you installed any updates recently?
Customer: All of them
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thank you
Submitted: 9 days ago.
Category: Computer
Expert:  Josh replied 9 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 days ago.

Click on the Start menu icon

Select All Apps

Right click on the App and select Uninstall

If that does not work, you can use the Windows Powershell program to uninstall the app instead. Please let me know which app you are trying to uninstall if the above does not work

Expert:  Josh replied 9 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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