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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if you mean that your work is still on the screen, but Word is not responding at all and hence you cannot save it?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
I already asked you a question, please answer:
And it says "not responding" still, right?
May I remotely connect to your computer, so that I can see what I can do to rescue the document?
You should see the offer already, it´s the standard price for a remote assistance. Do you see it? If you are interested, please accept it.
What do we do? Please let me know.