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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My microsft word is not responding and i didnt saved my worl

Customer Question

my microsft word is not responding and i didnt saved my worl work it is due tomrrw
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp
JA: Have you installed any updates recently?
Customer: hewlett packard no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just help me without deleting my wokr
Submitted: 1 month ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you mean that your work is still on the screen, but Word is not responding at all and hence you cannot save it?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
are you helping
me
Customer: replied 1 month ago.
did u got the money
Customer: replied 1 month ago.
say something i dont want my work to be delete
Expert:  Lorenz Vauck replied 1 month ago.

I already asked you a question, please answer:

Can you please first let me know if you mean that your work is still on the screen, but Word is not responding at all and hence you cannot save it?

Customer: replied 1 month ago.
it is there
Expert:  Lorenz Vauck replied 1 month ago.

And it says "not responding" still, right?

Customer: replied 1 month ago.
ya only microsoft word is not
Expert:  Lorenz Vauck replied 1 month ago.

May I remotely connect to your computer, so that I can see what I can do to rescue the document?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
did u fixed it
Customer: replied 1 month ago.
how much money are u asking for this
Expert:  Lorenz Vauck replied 1 month ago.

You should see the offer already, it´s the standard price for a remote assistance. Do you see it? If you are interested, please accept it.

Expert:  Lorenz Vauck replied 1 month ago.

What do we do? Please let me know.

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