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Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 23566
Experience:  Own/operate computer networking/IT company.
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Pages will not turn. kendle, no, battery fully charged

Customer Question

pages will not turn.
JA: What kind of computer do you have?
Customer: kendle
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: battery fully charged
Submitted: 9 days ago.
Category: Computer
Expert:  Nathan replied 9 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 9 days ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan