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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if you possibly mean an update to Windows 10 (instead of 11)? Which version of Windows are you currently using (if you know)?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,