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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not get windows image backup to work, Dell & windows

Customer Question

I can not get windows image backup to work
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell & windows 10
JA: Have you installed any updates recently?
Customer: Rebuild about a week ago, but was used Carbinate image backup which could not restore my computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: just upgraded to office 365 (2016)
Submitted: 9 days ago.
Category: Computer
Expert:  Jay D replied 9 days ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Expert:  Jay D replied 9 days ago.

what happens when you try to restore the backup, do you get an error?

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