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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
What operating system and browser do u use?
What DNS servers do you use?
Please do a speed test for me here and post the results for me
Also please try to open this link below - I want to see if it's DNS related
No problem lets continue in the Q&A
Did you open the link? Is it still slow with that link?
I cannot phone out
Let me opt out so that another expert can phone you.
Hi there, my name is ***** ***** I apologize for the transition from one tech to another, it's currently 3:20pm here in Virginia and I truly hope that I can help you out and make this an easy experience for you. For some reason it's not letting me offer the ability to do a phone call, and it may be a feature on your window. I'd suggest bookmarking this page so we don't lose one another... Do you see a red button (possibly red) anywhere requesting a service ?? If not let me know and I'll ping one of the site admins for further help.
Yes, definitely, one moment. That helps, thanks!
Yes yes, I'm so sorry, I don't see that on my screen, I'm working to get connected with you via phone like you requested, sorry for the delay :)
It's going to come through as a restricted number, in just a few moments, that will be me.
Thank you so much for allowing me to speak with you and help.
As I mentioned on the phone, please don't forget to write back here and mention that we did get it resolved and if you see how, please rate my service on a scale of 1-5, 5 being the best.
Thank you very much!!! Sorry about the difficulties traversing our site, I'll pass that along to customer service!