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Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Hello, it sounds like you had Office 2016 included with a version of Office 365, which is a subscription-based service to Microsoft, you can see here: https://products.office.com/en-us/business/explore-office-365-for-business
you would need to login with your email address to portal.office.com and renew your subscription to retain valid usage of these Microsoft products.... Please let me know if you need further help.
I'm terribly sorry about Cody's haste in offering a premium service, I'm happy to discuss this with you without any additional fees than the initial value you placed down on your own sir/ma'am.... Let me know what else I can do to help.