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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Am trying to update my account but its telling me that

Customer Question

am trying to update my account but its telling me that there's already an account on file. But when I try to access Microsoft word it tells me that my subscription has expired
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: intel, laptop
JA: Have you installed any updates recently?
Customer: not that I'm aware of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just trying to download a resume or create a new one
Submitted: 8 days ago.
Category: Computer
Expert:  Cory replied 8 days ago.

Welcome, I am Cory.

Are you trying to use Microsoft Word?