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Hello and thank you for your question. I look forward to assisting you today. Is it your web cam that is not working, and if so, is it built in or one you added on?
Okay thank you. When did it stop working?
Okay. Go to this LINK and install the driver. Let me know what happens please.
Just click on it and run it.
If it said you needed something different then go ahead and download it. They often change hardware so that is not uncommon.
You got that message from the link I sent?
Scroll up a few lines until you see the word LINK in blue and click on it.
Okay give it a try.
What version of Windows are you using?
Right click on the start icon and select task manager and let me know when you get there.
Sorry, device manager.
Okay get back to me when you can.