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Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6354
Experience:  10 years of IT experience in both business and residential.
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My email has been hacked. bellsouth.net, no. just responded

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My email has been hacked.
JA: Just to clarify, what email service provider are you using?
Customer: bellsouth.net
JA: Have you installed any updates recently?
Customer: no. just responded to a security question on yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Several family members are getting false emails from my address requesting funds be sent to them.

Hi there, I am Cris and will be glad to assist you.

Do you still have access to your email?

Customer: replied 1 month ago.
Cris,
I applied for secure assistance about 6 months ago. Is that still okay?

What do you mean secure assistance?

Are you still able to log into your email account with your password?

Customer: replied 1 month ago.
I know that it was hacked. Should I still log into the account. I would like to talk with someone. Can you telephone me?
Customer: replied 1 month ago.
Cris,Are you still on line?

Yes, I am here. It would be best to do a remote connection so I can evaluate your PC.

However, payment failed on the premium service. Can you correct billing issue so we can do a remote connection?

Cris and other Computer Specialists are ready to help you
Customer: replied 1 month ago.
I have updated the payment info.

Please use the link provided below to join the remote session. Click on Agree, then download and run/open the file.

http://www.justanswer.com/remotedesktop/join.aspx?Session=fff4db00-f822-4588-b628-e6c2b2b21ddf

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