For Online Computer Support, Ask a Computer Technician
Hi there, I am Cris and will be glad to assist you.
Do you still have access to your email?
What do you mean secure assistance?
Are you still able to log into your email account with your password?
Yes, I am here. It would be best to do a remote connection so I can evaluate your PC.
However, payment failed on the premium service. Can you correct billing issue so we can do a remote connection?
Please use the link provided below to join the remote session. Click on Agree, then download and run/open the file.