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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36119
Experience:  Over 20 years of consulting to the IT industry
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At start up computer is showing factory specifications

Customer Question

At start up computer is showing factory specifications instead of turning the system on. The system is locked into a "Headset" configuration which I cannot eliminate or turn off. What's going on?
JA: I'm good. And you?
Customer: Doing just fine, thanks
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Model #60041 Lenova, MTK 8317
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you remove the power cable from the Lenovo and then hold the power button down for 60 seconds then release.

Once done, connect the power cable, power it on and tell me if it then starts correctly please