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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought a new HP 'with Norton' now I cannot find a way

Customer Question

I just bought a new HP 'with Norton' now I cannot find a way to confirm that it is working??
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: I was not aware there was a specific model of HP '''Operating windows 10
JA: Have you installed any updates recently?
Customer: No...I've only had it a ve..ry short time
JA: Anything else you want the computer expert to know before I connect you?
Customer: when you 'connect me' what is the procedure?
Submitted: 1 month ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know what exactly you want to get confirmed - that Norton Antivirus is installed on your system or that the printer is working?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 1 month ago.

Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?

Please type in the box below, then click on the "Send" button to send me your reply. Thank you.