For Online Computer Support, Ask a Computer Technician
I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know how the computer was connected to the internet? Was that via WIFI or via cable?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
I see. Can you actually see if the WIFI connection is established on that computer right now (by clicking the little WIFI symbol in the lower right part of the taskbar)?
Thank you. Do you mean that the "non-working" computer is now connected to the internet, just via an ethernet cable?
If that is the case, then yes, I can connect to it and see what is wrong with your WIFI (and fix it).
I´ve just tried to accept your request, but it is telling me that there is an error with your account. The website should tell you what exactly is wrong and how to fix it (you should see a message).