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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to patch my XP with the anti-ransom program, it's an

Customer Question

i need to patch my XP with the anti-ransom program
JA: What kind of computer do you have?
Customer: it's an old dell XPS
JA: Have you installed any updates recently?
Customer: none from Microsoft...XP no longer supported.
JA: Anything else you want the computer expert to know before I connect you?
Customer: if he can also do a tune-up and check for viruses that would be good. And any other updates he can install would be great.
Submitted: 9 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 9 days ago.

Dear Client,

my name is***** am a tech expert with 17 years of experience and will help you as good as I can.

May I remotely connect to your computer, so that I can install the anti-ransomware patch for your XP? I can also do a tune-up and check for malware, of course. It is a very safe option too because we are an A+ accredited business with the Better Business Bureau. Additionally, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next.

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 8 days ago.

Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?

Please type in the box below, then click on the "Send" button to send me your reply. Thank you.