How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Samuel Kresslein Your Own Question
Samuel Kresslein
Samuel Kresslein,
Category: Computer
Satisfied Customers: 51
Experience:  Network Engineer at USAF
97924683
Type Your Computer Question Here...
Samuel Kresslein is online now
A new question is answered every 9 seconds

I have a one month old Dell laptop and the system board

Customer Question

I have a one month old Dell laptop and the system board failed on Friday. I had it replaced today but I'm unable to sign in with password ***** print of pin number
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: sorry some one come to the door
JA: Have you installed any updates recently?
Customer: windows 10 and the model of the Dell is Latitude 7480
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Samuel Kresslein replied 1 month ago.

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Expert:  Samuel Kresslein replied 1 month ago.

This is fairly common if the computer is that new and has never been backed up before.

Do you remember the original password ***** you set up when you got the machine?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
How can you connect if I can't get past the log in screen
Customer: replied 1 month ago.
Hello
Expert:  Samuel Kresslein replied 1 month ago.

That is an automated service that is sent by the website, I would not be able to connect.

The password ***** need to enter is going to be the one you originally used to set up your Microsoft Account.

Customer: replied 1 month ago.
I've entered it and it comes back as invalid
Expert:  Samuel Kresslein replied 1 month ago.

If you have access to another computer or phone you can request a password ***** through Microsoft

Customer: replied 1 month ago.
I'll contact them.
Expert:  Samuel Kresslein replied 1 month ago.

Please Rate My Service with 5 STARS if my answer was sufficient!
If you have any other questions please let me know, as I always strive for excellent service!!
Thank you!
Sam