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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
What version of Windows is it?
Is it OK to wipe clean? (I assume so as it has not really been used?)
Let me know
OK - can you give me the full make and model please?
There seems to be a problem with your account
Are you able to fix the account issue so I can connect as you have asked?