For Online Computer Support, Ask a Computer Technician
Hi there and welcome
Are you still able to sign into your hotmail account?
And how are you accessing it? Via your web browser or an email program such as outlook 2016?
Please let me know
In hotmail, click on the gear wheel in the top right then options.
Click on inbox and sweep ruled and tell me what is listed there please.
thats the gear wheel in internet explorer, you click the gear wheel in hotmail please
yes, what rules are listed there
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect