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HI there and welcome
It appears it is having issues communicating with the hard disk.
Choose command prompt
Can you get to a screen where you can type?
ok, now type in
It will start a scan
Tell me when it has completed the scan please
What does it then say?
ok, does it as you to run it on a restart?
Does the message ask you to run the scan on restart of the computer?
It would say
the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
ok, restart the computer and tell me what now happens please
ok, now we need to do a reset, go into Advance Options, Troubleshoot, then choose Reset My PC
Choose the option to keep your files (programs you will need to install again).
Let the reset complete and tell me what then happens please
Your programs, these will need to be installed again.
Very likely your harddrive or Sata port has failed, but we will only know this once we have ruled everything else out.
No, that is something else
ok, It is either the motherboard (Sata ports on it) or the hard drive that has faulted, this now confirms it else no matter the software issue, the reset would have completed.
You will need to return the computer so both the motherboard and hard drive can be tested to see which one has faulted.
If it is the motherboard, your data will not be touched, else if the hard drive has faulted, then the data will be lost on it sorry.
yes, and they can test the components to know which has faulted.
If the motherboard needs replacing, then no data is list at all and it will be just like it was once the replacement is made.
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit
with a Sata adapter yes you can
Let me know if you need anything else and please remember the service rating
bad hard drive, this is the fault and why the computer will not start.
You will need to replace the drive sorry
No, you can send it into this company and they can try to get anything recoverable on it.
They would dissasemble it and use a hardware scanner on it to get as much data from it as possible and then send the data back on a disk (the hard drive itself will not work)
But get a pricing first as it can be quite expensive.