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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How can I reset my gateway computer to xp factory specs. I

Customer Question

how can I reset my gateway computer to xp factory specs. I have the original disks
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: 500se windowsxp
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: The original operating system disk just keeps telling to reinstall. An endless loop.
Submitted: 13 days ago.
Category: Computer
Expert:  Richard replied 13 days ago.

Hi there and welcome

Do you mean you have tried to install but you get into a continuous loop? Or this happens when you start the computer?

Please let me know

Customer: replied 13 days ago.
when I try to install
Expert:  Richard replied 13 days ago.

Ok, why did you try to reinstall in the first place, was this due to an issue on the computer?

Customer: replied 13 days ago.
you cant connect. it's not on line. The computer was painfully slow.
Expert:  Richard replied 13 days ago.

ok, are you using a recovery disk or a windows disk?

Customer: replied 13 days ago.
gateway operating system windows xp home edition version 1.0
Expert:  Richard replied 13 days ago.

Thank you

Run the installation again but instead of trying to install, attempt to repair the installation.

What then happens?

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