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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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With the recent cyber attack, how do I install the patch as

Customer Question

With the recent cyber attack, how do I install the patch as being suggested by the news reports?
JA: How much experience do you have with this particular machine?
Customer: Not much.
JA: Have you installed any updates recently?
Customer: NO!
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just what is necessary and how much will it cost.
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: Is this something I needed as being reported?
Submitted: 1 month ago.
Category: Computer
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do u use?

Expert:  PC_Wizzard replied 1 month ago.

There's a program you can install to minimize the chances to get infected

It's called CryptoPrevent

Expert:  PC_Wizzard replied 1 month ago.

Also the security patches they talk about is your Window security updates.

So to check this you need to see if all Windows updates are installed.

Customer: replied 1 month ago.
how do I do that.
Expert:  PC_Wizzard replied 1 month ago.

What operating system do u use?

Win 7, 8 or 10

Customer: replied 1 month ago.
No this is costing too much money. I would like to cancel the original agreement.
Do I need to call to do that?
Expert:  PC_Wizzard replied 1 month ago.

Please ignore the popup for secure remote it's automated.

Expert:  PC_Wizzard replied 1 month ago.

We can continue in the Q&A

Customer: replied 1 month ago.
I use microsoft.
Expert:  PC_Wizzard replied 1 month ago.

Ok we will need the version

Please click on this link here

http://whatsmyos.com/

Expert:  PC_Wizzard replied 1 month ago.

It will show you "Your OS is Windows ...."

Expert:  PC_Wizzard replied 1 month ago.

If you like I can offer a secure remote session to assist you for $5 if you struggle?

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