How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have had your router for several years but I cannot down

Customer Question

I have had your router for several years but I cannot down load any pdf and when I ran a scan I said that I have a weak pass word and I have been trying to change my password ***** I can not figure out how to do it can you help
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: Have you installed any updates recently?
Customer: but it has been this way for months way before I up dated my drivers
JA: Anything else you want the computer expert to know before I connect you?
Customer: when I try to download a PDF a message says my settings are wrong
Submitted: 10 days ago.
Category: Computer
Expert:  Michelle replied 10 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 10 days ago.

You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the make and model of the router which you are having problem changing the password.