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Jay D
Jay D, Computer Engineer
Category: Computer
Satisfied Customers: 577
Experience:  Business Owner at LCS
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MY I PAD SAYS ACTIVATION LOCK, TH, 10 I THINK, NO, MY DOG

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MY I PAD SAYS ACTIVATION LOCK, TH
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: 10 I THINK
JA: Have you installed any updates recently?
Customer: NO, MY DOG STEPPED ON IPAD WHEN I PUT IT DOWN
JA: What troubleshooting have you tried?
Customer: I WENT TO APPLE HELP, NOTHING CAN DO. I PLUGGEDTHE IPAD INTO THIS LAPTOP
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I HAVE TWO I PADS, THE OTHER ONE SAYS IOAD DISABLED

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you. Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

are you the original owner of the ipad or did someone have it before you?

Customer: replied 1 month ago.
I am original owner of both, don't remember password *****

okay give me some time to look at the options, however it may be required to do a factory reset. I will get back to you ASAP. Jay

Jay D and 5 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
what is happening I don't see anything change
Customer: replied 1 month ago.
well what do I do now
Customer: replied 1 month ago.
i have that, but how do i fix my apple i pads

okay we are going to need to reset the ipad to factory settings, do you have a compute that we can use for this?

Customer: replied 1 month ago.
I have a computer. Can we fix the i pads
Customer: replied 1 month ago.