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Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 10496
Experience:  13+ years experience
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I JUST PURCHASE A KEYBOARD AND MOUSE MK235 AND I CANNOT GET

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I JUST PURCHASE A KEYBOARD AND MOUSE MK235 AND I CANNOT GET THE KEYBOARD TO WORK . DO THE BOTH WORK OFF THE SAME USP THANKS MARI
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: INTEL ACER
JA: Have you installed any updates recently?
Customer: YES
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Yes, your wireless keyboard does share the same very small wireless USB dongle.

Have you put batteries into your keyboard yet? does it show any lights?

Have you tried restarting your computer?

If you have tried all those steps, let me know, and let me know the results, please.

Customer: replied 1 month ago.
Put batteries in restarting computer now

OK, good so far...

Customer: replied 1 month ago.
Got it working
Customer: replied 1 month ago.
I got it working

Glad to hear that! Before you go, please rate my answer using the five-star interface - a five-star rating best expresses appreciation of the work I have done on getting you the right advice. Thanks!

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