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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1807
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Asus touchpad will not scroll, Windows 10, yes, where is the

Customer Question

Asus touchpad will not scroll
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: Windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: where is the model info?
Submitted: 1 month ago.
Category: Computer
Expert:  Dan replied 1 month ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Does the touchpad function okay other than scrolling?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
no
Expert:  Dan replied 1 month ago.

Have you made any changes or loaded any new software?

Expert:  Dan replied 1 month ago.

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Customer: replied 1 month ago.
updates installed automatically a couple of days ago
Expert:  Dan replied 1 month ago.

Okay, open Control Panel then click on the Mouse icon. There you should find the settings for your touchpad.

Customer: replied 1 month ago.
Okay. Indicates that it's functioning properly. Driver updated 3/7
Expert:  Dan replied 1 month ago.

There should be settings you can adjust for scrolling as well?

Customer: replied 1 month ago.
I've been looking for 2 days for those settings. I can't find them. Just wish they'd stop moving everything around!
Expert:  Dan replied 1 month ago.

Do you see anything labeled Synaptics?

Customer: replied 1 month ago.
No
Expert:  Dan replied 1 month ago.

Okay, it may have been deleted with the last update... mine was! Go to this LINK and download the driver package and install it. Let me know what happens please.

Customer: replied 1 month ago.
I've rolled back the driver. Maybe that will return function.
Customer: replied 1 month ago.
Computer needs restart. I'm doing that now.
Expert:  Dan replied 1 month ago.

Okay.

Customer: replied 1 month ago.
just received your last message with the link. I'll check that. Driver rollback was no help.
Expert:  Dan replied 1 month ago.

Okay. I thought you had already downloaded and installed it?

Expert:  Dan replied 1 month ago.

How's it going?

Customer: replied 1 month ago.
still not scrolling. I need to quit the computer for the evening. Thanks for the suggestion.
Expert:  Dan replied 1 month ago.

Okay I understand. If that didn't install correctly, you may need to go the Asus web site to download it. I would be happy to assist you at a later time if you like?

Customer: replied 1 month ago.
Thanks. I will try Asus tomorrow.
Expert:  Dan replied 1 month ago.

Okay. Let me know if you need assistance. Have a nice day!

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