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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an all in one HP Pavilionand we had a power outage

Customer Question

I have an all in one HP Pavilion(###) ###-####and we had a power outage and now computer turns on but no display screen is blank
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: model(###) ###-####windows 7
JA: Have you installed any updates recently?
Customer: no plus the keyboard is not working
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats it
Submitted: 7 days ago.
Category: Computer
Expert:  Michael Hannigan replied 7 days ago.

Hello. My name is***** am reviewing your question and I'll reply in a moment!

Expert:  Michael Hannigan replied 7 days ago.

Please let me know whenever you are ready to proceed with the troubleshooting steps.

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