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Hello. My name is ***** ***** I will be assisting you today.
Go to the start menu, search for Excel or look for Microsoft Office. Anything show up?
Can you open Excel?
If you go to Microsoft Office does Excel show up?
Its not installed then
looks like payment failed, may check with bank if I can remote in I can get it installed
Checking in to see if you still need help with this issue, if so please reply at your convenience.