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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I HAVE USED MAGIC SINCE 2012; ONCE YEARS AGO IT STOPPED

Customer Question

i HAVE USED MAGIC JACK SINCE 2012; ONCE YEARS AGO IT STOPPED WORKING. MJ SENT ME A NEW DEVICE AND ALL WAS WELL. aLL OF SUDDEN IT REPORTS no line. Nothing changed on my end. I have done all the rebooting that could be helpful..no change how do ai get a replacement devicce?
JA: Just to clarify, how often has the machine been crashing or freezing?
Customer: just this AM when we first tried to use it
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, which version of the magicJack device is the replacement ?