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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37173
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Mu ipad will not come on. Just continues to have the running

Customer Question

Mu ipad will not come on. Just continues to have the running symbol
JA: How old is your iPad, and what model are you using?
Customer: It is three years old full size
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's it
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. On your iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- What's showing on the iPad's screen now?

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 2 months ago.

Do you see the Apple logo appears on the iPad's screen when you've tried the steps I've provided above?

- What's showing on your iPad's screen right now?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,