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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can, I can't get my messages on my computer.It won't let

Customer Question

Andy, I can
JA: What kind of computer do you have?
Customer: I can't get my messages on my computer.It won't let me log in. Only my phone. I need a pass word for***@******.*** This address started January 2013. Neither my computer guru nor ATT could help me.
JA: Have you installed any updates recently?
Customer: Updates that came over the cloud from technical places.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just I would please like to have access to my messages on my computer as well as my phone. My phone password ***** *****?7
Submitted: 1 month ago.
Category: Computer
Expert:  Tim replied 1 month ago.

Sorry to hear about your Email problems. With free email services such as gmail, yahoo, hotmail, ETC..., you need to have an alternative email, or cell phone tied to the account, OR know your security questions. Without the above, the account can not be recovered. This is for security reasons since people keep sensitive data in their email.