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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Zeus has taken over my computer, Toshiba desktop windows 10

Customer Question

zeus has taken over my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba desktop windows 10 did Norton scan ok
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Computer
Expert:  Kamil Anwar replied 7 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 7 days ago.
Expert:  Kamil Anwar replied 7 days ago.

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

Customer: replied 7 days ago.
that is my card cancel my request thankyou for time
Expert:  Kamil Anwar replied 7 days ago.

okay

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