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What is the model number of the mouse which stopped working?
you want to follow step and not a remote assistance am i correct?
is it only the mouse or its a set of wireless keyboard and mouse?
Remote assistance is an additional service you can ignore if you do not want to avail.
What Operating System (OS) is running on the computer?
its just the wireless mouse and not a wireless keyboard correct?
unplug the usb receiver from the laptop
open the mouse bottom panel and remove the battery as well, let me know once done.
Connect the usb receiver to a different usb port on the laptop and then you connect the battery and close the cover there must be a reset or connect button press it and then the mouse should sync fine.
yes at the bottom panel of the wifi mouse
how old is the mouse?
try uninstalling the usb root hub and reboot computer after that connect the mouse and check.
when you unplug and replug the receiver do you hear any ting sound from the computer
Unplug the mouse and the follow the restore steps given below.
From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings" Next, you'll see a dialog with a choice of system restore points Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password ***** Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes. Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.
Steps are same for windows 8 and 10.
please wait it takes time.
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