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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to update my drivers, but it says its not

Customer Question

I'm trying to update my drivers, but it says its not compatible with my configuration. Is there anything I can do other than taking it to a repair shop.
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail.

What driver software are you facing problem with?

Customer: replied 1 month ago.
Unable to update drivers because of configuration on Dell Optiplex 960
Expert:  Michelle replied 1 month ago.

What is the error you experience while you try to update the driver?

Customer: replied 1 month ago.
Configuration not compatible with Dell Optiplex 96p
Customer: replied 1 month ago.
Optiplex 960
Customer: replied 1 month ago.
Michelle are you there?
Expert:  Michelle replied 1 month ago.

This looks like a memory error. Have you upgraded or installed a new RAM on the computer?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Do I need to upgrade the memory ram?
Customer: replied 1 month ago.
I need to leave my computer for awhile, can I get back to you later?
Expert:  Michelle replied 1 month ago.

Please explain the problem a bit more in detail.

Shut down the computer wait for 2 mins power it back on and let me know on what screen you are getting this error message.