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Hello. My name is Michael. I can help you with your question.
Do you know how the tax return was completed last year? For example, Turbotax software, Turbotax website, etc?
I need to talk to a live person call *************
You should be able to request a call from your screen. You must do that before someone will call you.
Since this area is not private, I am going to have your phone number removed. When you request a phone call, your phone number will be given privately to the professional.
I don't see a request here for a phone call... not through the system.
But I'm sure JustAnswer could take care of that quickly if you contact them
To receive one, please see my replies above.
You should have been prompted for whether you want a phone call. You also should have a button on your screen for "additional help"
Then, as I said, you can contact JustAnswer to find out why and correct it: