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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to find a 2015 tax return, Toshiba satellite, Yes, No

Customer Question

I need to find a 2015 tax return
JA: What kind of computer do you have?
Customer: Toshiba satellite
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Computer
Customer: replied 9 days ago.
This is for my grand daughter that needs ti know her AGI from 2015
Expert:  Michael Hannigan replied 9 days ago.

Hello. My name is Michael. I can help you with your question.

Do you know how the tax return was completed last year? For example, Turbotax software, Turbotax website, etc?

Customer: replied 9 days ago.

I need to talk to a live person call *************

Expert:  Michael Hannigan replied 9 days ago.

You should be able to request a call from your screen. You must do that before someone will call you.

Customer: replied 9 days ago.
I have tried lseveral times
Expert:  Michael Hannigan replied 9 days ago.

Since this area is not private, I am going to have your phone number removed. When you request a phone call, your phone number will be given privately to the professional.

Expert:  Michael Hannigan replied 9 days ago.

I don't see a request here for a phone call... not through the system.

Expert:  Michael Hannigan replied 9 days ago.

But I'm sure JustAnswer could take care of that quickly if you contact them

http://ww2.justanswer.com/help

Customer: replied 9 days ago.
I need a phone call
Expert:  Michael Hannigan replied 9 days ago.

To receive one, please see my replies above.

Expert:  Michael Hannigan replied 9 days ago.

You should have been prompted for whether you want a phone call. You also should have a button on your screen for "additional help"

Customer: replied 9 days ago.
Do not havevthis screen
Expert:  Michael Hannigan replied 9 days ago.

Then, as I said, you can contact JustAnswer to find out why and correct it:

http://ww2.justanswer.com/help