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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded Microsoft Word yesterday. But I can't work

Customer Question

I downloaded Microsoft Word yesterday. But I can't work with'
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP laptop
JA: Have you installed any updates recently?
Customer: Hit the wrong key.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have Windows 11
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

What happens when you try to use Word?

Customer: replied 1 month ago.
I do not know how to get to it simply. It keeps asking me to sign in again, and again.
Expert:  Josh replied 1 month ago.

Click on the Windows icon in the bottom left hand corner and type in WORD then press enter

Does Word appear?

Customer: replied 1 month ago.
No. I just have a Windows icon within a large tile. The other programs are there too.
Expert:  Josh replied 1 month ago.

Did you install the program or only download it?

Customer: replied 1 month ago.
there is no windows icon in the bottom left.
Expert:  Josh replied 1 month ago.

Did you install the program or only download it?

Customer: replied 1 month ago.
Bye bye
Expert:  Josh replied 1 month ago.

Did you install the program or only download it?

Customer: replied 1 month ago.
I downloaded. After buying a card with a secret code. The process went well.
.
Customer: replied 1 month ago.
By the way thanks so far for your help.
Expert:  Josh replied 1 month ago.

You will need to install the program now after downloading it.

Which web browser are you using?

Customer: replied 1 month ago.
I'm an old guy. I'm getting tired. But I have your last message.
Expert:  Josh replied 1 month ago.

You will need to install the program now after downloading it.

Which web browser are you using?

Customer: replied 1 month ago.
I'll sign off now.
Expert:  Josh replied 1 month ago.

Okay, please reply back here when you are ready to continue

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