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Andy, Computer Consultant
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I purchased Excel 2016, but doesn't show it's loaded... HP

Customer Question

I purchased Excel 2016, but doesn't show it's loaded...
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: HP G62-144DX. Purchased excel 2016
JA: Have you installed any updates recently?
Customer: updates ran a week or so agao
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 13 days ago.
Category: Computer
Expert:  PC_Wizzard replied 13 days ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you buy it online?

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