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ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 1952
Experience:  Over 15 years experience as a computer technician.
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I received a message that I was infected with zeus and

Customer Question

I received a message that I was infected with zeus and Trojan and that micorsoft was going to lock my computer. Call this number. it was for pc tech support and they tried to sell me stuff. are they connected with Microsoft?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Its a dell touch screen intel core 13. windows 10 I bought it about 3 months ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 2 months ago.
Category: Computer
Expert:  ChrisC replied 2 months ago.

Hi, my name is ***** ***** I'll be happy to help you with this!

These messages are NOT legitimate. This is a scam that is going around right now where you will encounter a message saying that your computer has been hacked or you have a virus or something along those lines and that they will resolve the problem for you for a fee. The whole thing just a ploy to get money from you.

The way it works is that small tech companies will pay third-party advertisers to insert their phone numbers into these pop up messages. So what you're actually seeing is a carefully crafted advertisement. If you called the number you'd talk to someone (probably with a foreign accent) who will ask to connect to your computer and then will try to sell you on some kind of support services you don't actually need.

Sometimes these companies will claim to be Microsoft or HP or some other well known company. This is always a lie.

If you receive these messages in the future, simply close them out. If it won't let you close it out, then you can hold down the power button on your computer for 5 to 10 seconds to do a hard shutdown. Once you restart your computer the message should be gone.

If you have any other questions on this, just let me know and I'll be happy to answer them for you.

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