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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
When did this start happening?
What version of Windows do u use?
Head to the Control Panel, and click on Sounds and Audio Devices.Go to the Playback tab, and check that nothing is currently set to mute.Under the Recording tab, verify that microphone is checked.
Would you like me to remote into the machine and try to get it working?