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Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.
I will try and assist you, please give me a few moments to go over the question and I will look into this for you.
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what device are you trying to access the email on, computer, phone or tablet?
sorry did you mean iMac?
I think that I will need to connect to the mac and take a look into this, is that okay?