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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35376
Experience:  Over 20 years of consulting to the IT industry
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I'm having trouble bringing up my windows and all the

Customer Question

I'm having trouble bringing up my windows and all the documents
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: ho
JA: Have you installed any updates recently?
Customer: hp sorry
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please what happens when you try to open up windows?

Please let me know

Customer: replied 1 month ago.
It's blank
Expert:  Richard replied 1 month ago.

Ok, can you remove the power to the computer, hold the power button for 60 seconds then release.

Then connect the power, turn it on and tell me if it now functions correctly please.

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