How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My computer has a fatal error on it, Hp pavilion laptop?

Customer Question

My computer has a fatal error on it
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Hp pavilion laptop?
JA: What Operating System (OS) are you running on your Pavilion?
Customer: Windows 7?
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: I year ago. Everything. I have done the F8 and done the run computer check up tried to back up onto fix me stick said files were to big
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

let me know a bit more about the issue

when you turn on the computer, what screen does it get stuck on and what is the exact error message you get