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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot fine the 15 digit number that the instructions say

Customer Question

I cannot fine the 15 digit number that the instructions say to enter. There is only a group of 8 digits on the little vials.
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: My computer is a Dell. I am not sure what the other things are that you listed. I am not real computer literate.
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: I got my computer about a year and a half ago. I haven't tried any troubleshooting as that is something I am not sure about. I am not real sure of myself on this thing --- I am just under 80.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that I am sorry for bothering anyone with something that is probably really simple..
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please exactly what it is you are trying to do on the computer?

Thank you

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