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Andy
Andy, Computer Consultant
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I cannot print from Word Office 2016. The printer simply

Customer Question

I cannot print from Word Office 2016. The printer simply puts out a blank page. Excel will print. Also the printer can print fine from email and Internet.
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: It's a Dell Inspiron laptop. Excel is also from Office 2016.
JA: Have you installed any updates recently?
Customer: I just installed all the latest updates for the Epson printer. Windows updates install automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: This seems to be the only problem now
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Does it also give any error or message?

What's the model of your Epson printer?

Was Word printing fine before the latest updates for your Epson printer? How about before the latest Windows updates?

Please reply at the box below. Thank you,

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