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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to get my password for my wi-fi conection for my

Customer Question

i need to get my password ***** my wi-fi conection for my phone . i covered it on my box so no one could use it and forgot to write it down
JA: When did you last reset your username and password?
Customer: never reset use all the same from box
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no i dont think so that would be great if they could help me
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router box device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 3 months ago.

Do you also have a Windows or Mac computer? If yes, we can retrieve your internet modem's Wi-Fi / wireless password ***** your computer. What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

What's the make / model of your computer?

Can I connect remotely to your computer, so that I can retrieve your internet modem's Wi-Fi / wireless password ***** through your computer for you?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,