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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a pop up on my h p lap top staing "you have 14

Customer Question

I have a pop up on my h p lap top staing "you have 14 actions pending" I am not sure if this is real or a virus. I called(###) ###-####and the tech really did not seem okay. What # do I call to talk with a real person?
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running? Have you installed any updates recently?
Customer: no I haven;t installed as I do not know what the model # is
JA: Anything else you want the computer expert to know before I connect you?
Customer: I really need to know if this is a virus....
Submitted: 2 months ago.
Category: Computer
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

That is most definitely a scam. Are you able to close the message window?

If you wish, I can remote into your system and remove that message along with the scammer's software.

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 2 months ago.

If possible, I would suggest just closing the window. Most likely, it is just an advertisement that originated from a website you were on. If you close it and it stays closed, you should be in the clear. Does it close?

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