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Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please provide the serial number of the laptop ?
How old is this laptop ?
When did this problem started?
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Please answer my above questions so that i can help you better.
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Hi there and welcome
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