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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Lenovo 4 flex is working fine except the audio and camera

Customer Question

greetings My Lenovo 4 flex is working fine except the audio and camera have ceased to function
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Windows 10, Intel Core 7 Flex 4 2 in 1 laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I've done the search for audio and none found, uninstalled the audio and camera drivers...and they wouldn't reinstall when rebooting the laptop
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Could you please provide the serial number of the laptop ?

How old is this laptop ?

When did this problem started?

Thank you

Please use the reply box just below to reply to me.

Expert:  John replied 2 months ago.

Please answer my above questions so that i can help you better.

Reply using the box just below.

Thank you.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Richard replied 2 months ago.

Hi there and welcome

Please let me know if you need any additional assistance please

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