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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I wish to add Chrome to my browser...I'm 87 with limited

Customer Question

I wish to add Chrome to my browser...I'm 87 with limited skills. Thanks for help. Leo
JA: What kind of computer do you have?
Customer: Mac Pro
JA: Have you installed any updates recently?
Customer: Yes I think I'm all up to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: OS10 ElCap
Submitted: 1 month ago.
Category: Computer
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

you can install it if you go to http://www.google.com/chrome

Customer: replied 1 month ago.
will the Tech Specialist try to connect later...how will he contact me?
Expert:  Josh replied 1 month ago.

Hi!

Are you available now for the remote session?

Customer: replied 1 month ago.
OK secure connect
Customer: replied 1 month ago.
Josh...what is status with Secure Remote?
Expert:  Josh replied 1 month ago.

Leo,

Please understand that it can take longer than 1-2 minutes for a reply sometimes.

I have tried to accept the remote assistance request but the payment failed. Please contact your bank to verify the recent charges so that we can connect via remote.

Customer: replied 1 month ago.
Amex security issue....OK now...resubmit
Expert:  Josh replied 1 month ago.

I am not able to submit the request on my end -- Please resend the offer for remote assistance

Customer: replied 1 month ago.
Josh....cant seem to open answer
Expert:  Josh replied 1 month ago.

I am not able to submit the request on my end -- Please resend the offer for remote assistance

Customer: replied 1 month ago.
please activate Secure remote
Expert:  Josh replied 1 month ago.

Unfortunately, it is not allowing me to send the offer so you will need to send the request on your side.

Customer: replied 1 month ago.
Sorry Josh...I'm out of energy....will try after rest. Thanks. Leo
Expert:  Josh replied 1 month ago.

Absolutely!

Please reply back here when you are ready

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