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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My email account keeps popping up that there's an error on

Customer Question

My email account keeps popping up that there's an error on sign in! I took this Amazon Fire to a default reset today & am having continual problems! My hacker is still onboard & I need help, please.
JA: Just to clarify, what email service provider are you using for this account?
Customer:***@******.***
JA: Have you installed any updates recently?
Customer: yes I've changed the password & had to totally reset today.
JA: Anything else you want the computer expert to know before I connect you?
Customer: When it asks for reset there is a weird symbol next to it!
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

To correct this go to the link below and reset your Amazon password.

http://tinyurl.com/New-Amazon-Password

Type in your Gmail address and follow the prompts.

Once you've successfully changed your Amazon password

give it 5 - 10 minutes for the change to update on the Amazon system

and then try it on the Kindle.

Let me know the result please.