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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37153
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I need to get a new password for my internet someone put I

Customer Question

I need to get a new password ***** my internet someone put I information in their phone and is using it
JA: When did you last reset your username and password?
Customer: about a month ago when I received my modem
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,
I'm sorry about the issue. Are you looking for your internet Wi-Fi / wireless password?
What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Customer: replied 5 months ago.
C1100T
Customer: replied 5 months ago.
I just want a new password ***** sure if I need the keyphrase
Expert:  Viet - Computer Tech replied 5 months ago.

Thank you. Do you see any password/key/passphrase at the back / bottom of your C1100T modem?

Please reply at the box below. Thank you.

Customer: replied 5 months ago.
p4hk9q5wt2wipr
Expert:  Viet - Computer Tech replied 5 months ago.

Yes, the key/passphrase is your internet wi-fi / wireless password.

Do you need anything else for now?

Please reply at the box below. Thank you.

Customer: replied 5 months ago.
no that is it
Expert:  Viet - Computer Tech replied 5 months ago.

OK. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Customer: replied 5 months ago.
what is new password?
Expert:  Viet - Computer Tech replied 5 months ago.

There is no new password, the key / passphrase means the password. Can you test it now if possible?

Expert:  Viet - Computer Tech replied 5 months ago.

Sorry, it was a mistake. It looks like you know your current internet password, but you would like to change it. Is that correct?

- By the way, do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

Please try the following steps for changing your Wi-Fi / internet password:

  1. Click on the website below:
    http://192.168.0.1
  2. When prompted, enter the modem's admin username and admin password, and apply / OK.
    - Note: The Admin Username and Admin Password ***** be located at the back / bottom of your Internet modem C1100T device.
  3. Next, click on the Wireless Setup option.
  4. Click on the option Wireless Security on the left.
  5. Then click on the circle icon in front of the option Use Custom Security Key / Passphrase.
  6. Click on the field next item Security Key/Passphrase.
  7. Enter a new Wi-Fi / Internet password ***** want in the box.
    - Note: It is very important that you remember your new Internet password. (It is case-sensitive.)
  8. Click on Apply at bottom.
  9. Wait a few minutes, and it will work.
    - From now on, use your new internet password ***** your wireless devices.

- If needed, you can also click on the website below for the detailed instructions with illustrations:

http://internethelp.centurylink.com/internethelp/modem-c1100t-wireless-wpa.html

- Also, if you'd like to, I can connect remotely to your computer, so that I can show you and/or I can do all these steps directly on your computer while you are watching.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,